All work carried out by Loads4Less is subject to the following Terms and Conditions. Any changes to these conditions must be previously agreed by us in writing.
1:-All quotes will be confirmed and guaranteed before the date of move. Any additional items to move not discussed when quote was originally confirmed may be charged for.
2:- You or a representative must be present at both locations on the day of your move to ensure that nothing is left behind or removed in error (An insurance requirement).
3:- Loads4Less pride ourselves on our prompt time keeping and service, however sometimes due to unavoidable circumstances delays can occur, in such cases we will keep you fully informed of any possible delay or time changes to your allocated schedule.
4:- If parking is not available on the day of the move, any parking tickets or toll charges will be charged for in addiction at cost.
5:-On long distance moves a 30 minute waiting time is included in the quote. Additional waiting time will be charged at 20.00 pounds per 30minutes or part of.
6:- The full invoiced amount is to be paid to the driver on completion of the move unless otherwise agreed in writing by Loads4Less.
7:- On completion of the work the driver or member of the team will ask you to complete a quick and simple client report form. That same form has the facility for you to report any damaged goods, issues or complaints about the service you have received from Loads4Less. We would also welcome any suggestion you may wish to add that would help us to improve our service.
Any additional issues or complaints should be submitted to our office in writing within 7 days of the work being completed and Loads4Less guarantee to respond within a period of not more than 10 working days from receipt of same.
8:- Cancelations of less than 24hours notice will be charged at 50% of the quote
Insurance
Loads4Less has Goods in Transit insurance, however some items, a few of which are listed below, will not be covered and you may wish to take out your own insurance to cover same, or we would be pleased to get you a quote from our insurers. If job booked for one man (with help and assistance from the customer) then insurance will be void.
We will not cover the following items under our insurance:
A: Items of furniture which have been made from flat pack kits.
B: Any boxed items not packed by Loads4Less . Although every care will be taken to ensure that all boxes are treated and loaded as fragile merchandise. Inc pictures and mirrors if not correctly wrapped.
C: Jewelry and personal documents. Please make sure these items are taken separately.
D: Walls/Doors/Floors within the property. The utmost care is taken whilst moving items in and out of your property, however if you have any issue please make it known to a Loads4Less team member on the day before they leave the job.
